Our complaints procedure

We pride ourselves on offering the very best service that we can to all our customer, please see below our procedure should something not go as expected, we are here to help.
We always endeavor to provide the best possible service and products for our customers. However on rare occasions, we recognise that there they may be times where our customers are not completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Either call us on 0800 772 0850, or write to us at 8 The Plain, Thornbury, Bristol, BS35 2AG, or e-mail us at
We aim to respond within 5 working days of receiving your complaint and where possible, will provide you a date to remedy any issue raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use DRO (Dispute Resolution Ombudsman) for any dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209
For a free no obligation quotation  
call us on 0800 772 0850
Or for a breakdown call on Heating Engineers: 
Steve 07763 5119666 
(or) Craig 07809 874689

We would really appreciate feedback on our work, please email us

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